Returns & Refunds

We want you to be happy with your purchase. Please read this policy before ordering.

Return window

You may request a return within 14 days of delivery for graded cards, raw cards and figures that:

• arrived damaged,
• are not as described in the listing (for example an undisclosed defect, or the wrong item), or
• for graded cards, have a certificate number or grade that does not match the listing.

Sealed products: final sale

All sealed products are final sale and cannot be returned or exchanged. This includes sealed booster boxes, booster packs, elite trainer boxes, tins, collections and blind boxes. We cannot verify the contents once a sealed product has left our hands. The only exception is a sealed product that arrives damaged in transit or is the wrong item. In that case, contact us within 3 days of delivery with photos (see Shipping Information).

How to start a return

1. Email store@random.toys within 14 days of delivery with your order number and clear photos showing the issue.
2. Wait for our approval and return instructions. Returns sent without approval may be refused.
3. Ship the item back as instructed.

Condition of returned items

• Items must be returned in the same condition they were sent.
• Graded cards must be returned in their original, unopened and unaltered slab with the label and certificate number intact. Please do not open or tamper with the case.
• Include all original inserts and packaging where possible.
• If a returned item is not in the condition it was sent, we may refuse the return or reduce the refund.

Return shipping

Return shipping is paid by the buyer unless the return is due to our error (wrong item or an item not as described). Please use a tracked and insured shipping method. We cannot be responsible for returns that are lost or damaged in transit without tracking and insurance.

Refunds

• Once we receive and inspect your return we will email you to confirm approval.
• Approved refunds go back to your original payment method (PayPal or card) within 5 to 7 business days.
• Original shipping charges are not refunded, unless the return is due to our error. Sales tax on refunded items is refunded.

Exchanges

Most of our items are one of a kind, so we cannot offer exchanges. We can refund the original item instead.

Cancelling an order

If your order has not shipped yet, email us as soon as possible and we will cancel it and refund you in full.

Questions

Contact us at store@random.toys.

Last updated: September 20, 2026